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Woocontent Privacy Policy

This privacy notice provides you with details of how and why Woocontent collects and processes your personal information. We are committed to protecting your privacy and this policy sets out how we will process any personal data collected from you. It also explains your rights under the laws relating to your personal data. Please read this privacy policy carefully.

For the purposes of data protection, Woocontent is the Data Controller.

Woocontent is registered in England, company number: 10832902

Triangle
The Stables
Chalk Farm Rd
London
NW1 8AB

Tel: 020 3870 3434
Email: [email protected]

DEFINITIONS

Personal data is identified by the Information Commissioner’s Office (ICO) as “data which relates to a living individual who can be identified

  1. From the data, or
  2. From the data and other information which is in the possession of, or likely to come into the possession of, the data controller.

And includes any expression of opinion about the individual or and any indication of the intentions of the data controller or other person in respect of the individual.”

We must always have a Lawful Basis for processing your data. This may be because the data is necessary for performance of a contract with you, because you have consented to the use of your personal data, or because it is in our legitimate business interests to use it.

We will only use the information that we collect from you lawfully, in accordance with the Data Protection Act 2018.

The information that we collect from you will vary depending on the nature of your relationship with us.

WEBSITE USE AND COOKIES

The Woocontent website uses cookies that are stored on your browser.

We use third party services to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it.

We also require visitors who want to post a comment to enter a name and email address.

Please see our cookies policy for more information about cookies.

WHEN YOU CONTACT US

If you contact us via email, phone, social media or the contact form on our website, we collect the information you provide to us, which may include name, email address, phone number and postal address.

We use Google’s G-Suite product for email which includes Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software.

The legal basis for this processing is Legitimate Interests – we require this information in order to respond to your enquiry and provide a service.

MARKETING

If you agree to receive email marketing by completing the sign-up forms on our website or social media, we collect your name and email address. We will use this to send you information about Woocontent products and services as well as special offers.

The legal basis for this processing is Consent – when you sign up to receive email marketing you will explicitly give us permission to process your data for this purpose. You can withdraw this consent at any time by clicking on the ‘unsubscribe’ link at the bottom of the emails, or by contacting us by email.

Under the Privacy and Electronic Communications Regulations (PECR), we may send you marketing communications from us if

  • you made a purchase or asked us for information about our goods or services, or
  • you agreed to receive marketing communications and you have not opted out of receiving such communications since.

Email marketing campaigns may contain tracking facilities within the email. This allows Woocontent to analyse the performance of emails (number of opens, links clicked etc) and improve our communications to subscribers.

OUR CUSTOMERS/CLIENTS

When you purchase our goods or services we collect relevant information such as your name, email address, contact phone number, delivery/postal address. We use this data to provide you with the goods/services requested, and keep a record of transactions.

The legal basis for this processing is Contract – we require this information in order to provide you with the goods/services you require.

PAYMENTS

If you pay via BACS we only receive the information the bank uses to identify the payment, such as a name and/or reference number.

Payment gateways and other payment transaction processors (such as Stripe and PayPal) have their own privacy policies in respect to the information they collect for your purchase-related transactions.

SENSITIVE DATA

Sensitive data refers to data that includes details about your race or ethnicity, political opinions, religious beliefs, trade union membership, information about your health sexual orientation, and whether you have a criminal record.

We do not collect any sensitive data about you.

INTERNATIONAL TRANSFERS

We use mainstream software to manage customer records, send emails, manage financial records etc. This means much of our data is held on servers within the US by suppliers who are part of the EU-US Privacy Shield, which requires them to provide protection similar to GDPR.

For more information about specific software we use please contact us using the details above.

HOW LONG WE KEEP YOUR DATA

We only keep your data for as long as necessary for accounting, legal or reporting reasons.

Records will be regularly reviewed to ensure that data is not held longer than necessary.

Data that is found to have passed the retention period will be destroyed in a secure manner.

 ACCESSING YOUR DATA, AND OTHER RIGHTS

Where you have given us consent to process your data you have the right to withdraw your consent at any time. You can do this by contacting Woocontent directly via email or post using the contact details above.  You can also click on the unsubscribe link at the bottom of our emails.

You also have the following rights regarding your data:

  1. The right to be informed about our collection and use of your personal data.
  2. The right to request to access your personal data that is held by Woocontent.
  3. The right to rectify any errors if your personal data is inaccurate or incomplete.
  4. The right to request the deletion or removal of personal data.
  5. The right to request that restrictions are placed on the processing of their personal data.
  6. The right to object to the processing of your data.
  7. The right to data portability. This means that if you have provided your personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask for a copy of that personal data to re-use with another service or business.

Requests in regards to these rights should be made in writing to the email or address given above.

If you have any concerns about our privacy policy or the way we have handled your data, you can report it to the Information Commissioner’s Office.

SECURITY & SHARING YOUR DATA

We are committed to keeping your data secure and take all reasonable precautions to protect your data from loss, misuse or alteration.

We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.

Our team are contracted to strict confidentiality, and may only process data in accordance with our instructions.

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