Once you sign up and select a plan, you will be required to make payment. At this point you will receive an online brief form to fill in — this provides us with the information we need to start work. After you submit the form we will contact you to arrange a briefing call.
You can cancel your subscription, downgrade or upgrade your plan at any time. If you sign up to a rolling, monthly subscription we will complete the work you have paid for and then stop any further work. If you sign up for a 6 month plan, you are committed to working with us for 6 months. You can cancel your subscription at anytime but we will only stop working together after the 6 month term has finished. Likewise, if you sign up to a 12 month plan, you can cancel at anytime, but you are committed to working with us for 12 months and we will only stop billing at the end of the 12 month term. Most clients trial our service for a month before making a decision about making a longer term commitment. Signing up for a longer term can save you up to 20%.